Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to ca.support@crealityfalcon.com.
Help Center
Company Name: Shenzhen Chuangxiang 3D Technology Co., Ltd.
Company Number: 91440300094231378E
Company Address: Room 1808, Jinxiu Hongdu Building, Meilong Avenue, Xinniu Community, Minzhi Street, Longhua District, Shenzhen (office address); Factory Building No. 156, Huawang Road, Langkou Community, Dalang Street, Longhua District, Shenzhen (production address)
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
If you have more doubts about the use of the engraving machine, we recommend that you join our community directly and seek help from the users of the machine.
Shipping Time and Rules
Standard Shipping: Orders typically arrive within 5-8 business days. Deliveries to remote areas may take longer
Our system will send you an email notification once your parcel has been dispatched We strive to ship all items in an order together whenever possible. However, we may choose to split your order into multiple packages to ensure that you get your items faster. In such cases, you will receive a separate tracking number for each package. Rest assured that even if we send your order in multiple packages, you will not be charged more than the shipping cost you were given during checkout If you encounter any issues with your package(s), please contact us within 180 days of making your purchase.
We will respond to your inquiry within 1 business day.
In the event of stock shortages or lost packages, we will proactively contact the affected customers to provide updates and resolutions.
This policy aims to provide a reliable and efficient shipping experience while maintaining open communication with our customers in case of any issues.
Delivery and Shipping Fee
Orders from CA will be shipped by UNI, CA POST or UPS, depending on the weight and size of the products. For orders from remote areas, delivery time will be slightly longer.
We only deliver to CA, islands cannot avilible.
Orders under C$79.99 will incur an additional C$14.99 shipping fee.
For special shipping requests, please contact CrealityFalcon Support. Please confirm your address before payment. If you enter the wrong address, please contact CrealityFalcon Support in a timely manner. We will contact logistics personnel to solve the problem. CrealityFalcon orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.
1. Log in to your CrealityFalcon account and check “My Orders”
2. Contact CrealityFalcon Support
