Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@crealityfalcon.com.
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Business Hours: Monday-Friday 9:00-18:00 BJT
Company Name: Shenzhen Chuangxiang 3D Technology Co., Ltd.
Company Number: 91440300094231378E
Company Address: Room 1808, Jinxiu Hongdu Building, Meilong Avenue, Xinniu Community, Minzhi Street, Longhua District, Shenzhen (office address); Factory Building No. 156, Huawang Road, Langkou Community, Dalang Street, Longhua District, Shenzhen (production address)
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
If you have more doubts about the use of the engraving machine, we recommend that you join our community directly and seek help from the users of the machine.
Warranty Policy
If the product has performance failure during the valid warranty period of the product, you can apply for product warranty service.
1. Please do not attempt to repair the device by yourself.
2. Please get in touch with Creality Falcon official customer service: ca.support@crealityfalcon.com
The implementation of free warranty service must meet the following conditions:
√ The product has been used normally within the specified product warranty period since the purchase of the product, and there is a non-artificial performance failure of the product;
√ No modification or installation as directed by unofficial manuals, or other non-human-caused failures; √ Put forward product maintenance requirements within 1 year from the date of receipt, and provide valid proof of purchase, documents and order numbers, as well as corresponding product information, fault information, etc.
The following situations aren’t accessible to the free product warranty service:
× Collision and burning accidents caused by man-made non-product quality problems;
× Damage caused by unauthorized modification, disassembly, opening of the shell, etc. as directed by the unofficial manual;
× Damage or water ingress caused by improper installation, use and operation not in accordance with the instructions in the manual;
× In the absence of official instructions and guidance, the damage caused by customers during repair assembly and installation;
× Damage caused by reliability and compatibility issues when used with third-party components that are not certified by CrealityFalcon;
× The machine serial number, factory label and other signs are torn or altered;
× After contacting CrealityFalcon to confirm the warranty service, the corresponding item is not shipped within 7 natural days.
